No worries! First, check your spam or junk folder. If it's not there, you can contact our customer support team at hello@sunnykase.com , and we'll be happy to resend it.

All phone cases are customized, and the orders are typically processed within 3-4 business days. Once your order is processed, we will ship it out. You can find out more about the shipping details here.

If you need to change or cancel your order, please contact us as soon as possible hello@sunnykase.com. Once an order has been processed, we may not be able to make changes, but we will do our best to accommodate your request.

If you need to return your items, do note that the customer is responsible for return shipping costs unless the item received is defective.

We are sorry if you received a defective or wrong item. To resolve this, please send us an image of the defective item to hello@sunnykase.com .

Once we receive your email, we will get back to you within 24 hours with further instructions.

Once your order ships, you'll receive a confirmation email with a tracking number.

Tracking number will not be provided for customers who choose the economy shipping option.

If you wish to return or exchange an item, you must send in a request within 7 days of receiving your order. To initiate a return or exchange, please contact our customer service team at hello@sunnykase.com .

For more information, please find our return policyhere.

Do note that while we do not charge restocking fee, the customer is responsible for return shipping costs unless the item received is defective.

In the case of defective items, we will provide a prepaid shipping label for the return.

Once we have received your items, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.