1. Conditions for Returns and Exchanges

  • Items must be returned in their original condition, unused, and with all original packaging and tags attached.
  • We reserve the right to refuse a return or exchange if the item does not meet these conditions.
  • If you wish to exchange an item for a different size or color, please specify this in your return request. We will process the exchange once we receive and inspect the returned item, and we will ship out the new item to you.

2. Shipping Costs for Returns and Exchanges

  • The customer is responsible for return shipping costs unless the item received is defective.
  • In the case of defective items, we will provide a prepaid shipping label for the return.

3. Refund Payment

  • If approved, refund will be automatically be applied to your original method of payment within 7-10 business days.

4. Defective Items

  • We are sorry if you received a defective item. To resolve this, please send us an image of the defective item to hello@sunnykase.com .
  • Once we receive your email, we will get back to you within 24 hours with further instructions.

For any questions or concerns regarding our returns and exchange policy, please contact our customer service team at hello@sunnykase.com . We are here to assist you! Thank you for shopping with us! 🌈